PRIVACY POLICY

The controller of personal data is:

Radka Sirkova

Registered address: Heřmanova 6, 170 00 Prague 7, Czech Republic

Company ID (IČO): 74624156

Store / Studio: Křižíkova 537/83, 186 00 Prague 8, Czech Republic

E-mail: info@radkasirkova.com

Phone: +420 608 139 967

Depending on how you use our website and services, we may process:

• name and surname;

• billing and delivery address;

• e-mail address;

• telephone number;

• information about orders, purchases, returns and claims;

• transaction and payment-related information;

• communication with us;

• measurements and other information voluntarily provided for bespoke or individually altered products;

• technical information relating to the use of the website;

• IP address, cookie identifiers and similar online identifiers where applicable;

• information concerning your marketing preferences.

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We do not normally receive or store complete payment card details where payments are processed directly by an external payment service provider.

Orders and performance of contracts

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We process personal data necessary to receive and process orders, arrange payments and deliveries, provide individually requested services, handle returns and claims and communicate with Customers. The legal basis is the performance of a contract or steps taken at your request before entering into a contract.

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Legal obligations

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We process and retain certain information where required by accounting, tax, consumer protection or other applicable laws. The legal basis is compliance with our legal obligations.

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Customer service and protection of our rights

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We may process information necessary to answer enquiries, manage our relationship with Customers, prevent misuse and establish, exercise or defend legal claims. The legal basis is our legitimate interest in operating and protecting our business and providing customer service.

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Marketing

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Where permitted by law, we may use contact details to provide information about RADKA SIRKOVA products, collections, events and services. Where consent is required, marketing communications will only be sent on the basis of that consent. You may unsubscribe at any time.

Personal data may be disclosed, only to the extent necessary, to service providers involved in operating our business, including website, e-commerce and hosting providers; IT service providers; payment service providers; shipping and logistics providers; accounting, tax and professional advisers; e-mail and communication service providers; and analytics and advertising providers where the relevant legal requirements have been met.

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Our website and online store are operated using the Wix platform. Wix and its authorised service providers may therefore process certain personal data in connection with the operation of the website and online store.

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We do not sell your personal data.

Some service providers may process personal data outside the European Economic Area. Where personal data is transferred to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards required by applicable data protection law are used.

Personal data is retained only for as long as necessary for the purpose for which it was collected or for the period required by applicable law.

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Information relating to orders, accounting and tax documentation is retained for the applicable statutory retention periods. Information necessary for potential legal claims may be retained for the relevant limitation period.

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Data processed on the basis of consent is generally retained until consent is withdrawn or until the relevant processing purpose ceases, unless another legal basis permits or requires further retention.

Subject to the conditions laid down by applicable data protection law, you may have the right to:

• obtain confirmation as to whether we process your personal data and request access to it;

• request correction of inaccurate or incomplete personal data;

• request deletion of personal data;

• request restriction of processing;

• object to processing based on legitimate interests;

• object at any time to processing for direct marketing;

• receive certain personal data in a portable format;

• withdraw consent at any time where processing is based on consent.

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Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

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Requests concerning personal data may be sent to info@radkasirkova.com.

You have the right to lodge a complaint with the competent supervisory authority.

In the Czech Republic this is:

Office for Personal Data Protection (Úřad pro ochranu osobních údajů)

Pplk. Sochora 27

170 00 Prague 7

Czech Republic

Our website uses cookies and similar technologies.

Cookies strictly necessary for the operation and security of the website and online store may be used without consent where permitted by law.

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Analytics, advertising, personalisation and other non-essential cookies are used only where the applicable legal requirements have been met, including obtaining consent where required.

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You can manage or withdraw your cookie consent through the cookie settings available on the website.

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

We may update this Privacy Policy where necessary to reflect changes in our services, technology or applicable legislation. The current version will always be published on this website.

This Privacy Policy explains how personal data is collected, used and protected in connection with www.radkasirkova.com, the RADKA SIRKOVA online store and related services.